Shipping and Returns Policy.

Shipping

Crisp &Co only will ship to New Zealand addresses.

You will receive a confirmation email of your order as soon as the transaction is made.

Shipping delivery times are 5-10 days, based stock availability as some colours are made to order.

Returns

INCORRECTLY SUPPLIED OR DAMAGED PRODUCT

Firstly, we are sorry for any inconvenience or disappointment this may cause. Please contact us via phone or email, and we will help you to receive the correct goods or a refund as quickly as possible.

Please note, we will pay courier costs for faulty products or incorrect shipments.

HOW TO MAKE A RETURN

Please ensure your items are carefully packaged and addressed clearly. We cannot issue refunds or exchanges for products that arrive damaged or are lost in transit.

1) Please courier your parcel to:

Crisp &Co
152 Wordsworth Street
Sydenham
Christchurch 8023

2) We will contact you once we have received and inspected your return and arrange a refund.

Please ensure your items are returned to us in appropriate packaging to avoid damage.

Refunds

No refunds will be provided after your order is shipped. If your order is damaged or lost during transit we will organise a replacement.